Telemis hits record Customer Satisfaction numbers in 2014.

Product and customer service quality is fundamental for Telemis. To keep an eye on quality levels, the company regularly carries out satisfaction surveys among its customers and has today chosen to reveal the outcome for 2014. The survey's primary aim is to assess customer satisfaction with the product, but Telemis also wanted to address other aspects. The quality of its installation service, on-site customer follow-up and the hotline were therefore also rated. The survey was sent out to the radiology department manager, the IT manager and the "PACS manager" of 198 customer sites. What did we learn? In addition to an interesting response rate, which stands at 74%, making the survey a very good indicator of reality, the study also has a particularly interesting Net Promoter Score (NPS). This is a common market research tool used to measure overall satisfaction with a product or service. An NPS ranges between -100% and +100%, where a score of 50% can be considered excellent. Telemis is delighted to report that its users gave an NPS of 68% in the 2014 survey. By comparison, Apple's iPad received an NPS of 65% in 2012 and Amazon 69%, whereas Adobe and HP products come in at 33% and 34% respectively. Almost 97% of all Telemis' users considered themselves satisfied with the installation of their PACS! And more than 72% of customers consider their relationship with Telemis engineers very satisfactory. Quality of customer support was also rated, with satisfaction scores in excess of 95% for ease of access, time-to-resolution and the quality of the solution provided. To top it all, the figures reflect an improvement on the 2012 survey in all areas. The study results were audited by the international market research agency Listen®. 04/07/2014

Total dematerialisation via the Web: the experience of Mouscron Hospital.

Doctor Dechambre, Chief Radiologist at Mouscron Hospital The Mouscron* hospital site has been equipped with the Telemis-Medical PACS since 2007. One of the objectives was to dematerialise all images externally, with a user-friendly and functional tool, whilst guaranteeing the confidentiality of the information. Mouscron hospital initially went through a transitional phase, which included the sending of images to their outside contacts on CD ROM and on Web media. In March 2008, after information and practical demonstration sessions were organised for all the external physicians, the coordinators of this project within the hospital defined a control group of users, including people with varying amounts of experience of using computers, to jointly refine the procedures and processes. In 2010, this group expressed the desire to stop receiving CD ROMs and to work via the Web only. However, to give most of the contacts time to upgrade their computer equipment, it was not until 2011 that the hospital discontinued the systematic production of CD ROMs. What can we learn from this? The practical training sessions were very well received. The large control group enabled us to refine the processes related to the Web tool and to provide patients with ample information, through brochures amongst other things. Our contacts very much appreciated the insertion of a clickable link to the reports, sent to them in secure messages. This link lets them view images on the Web server by simply clicking, without the need to fill in authentication fields. The hospital observed a considerable fall in the production of CD ROMs (from 22,320 CD ROMs a year in 2008 to 7600 CD ROMs a year in 2011). Today, occasional CD ROMs are burned (approximately 1850 in 2013) for very specific requirements, for doctors outside the Mouscron and Tournai region (3% of requests) or for an expert's report. * Mouscron hospital - 350 beds - 8 radiologists - 34% of requests come from doctors outside the hospital, and 66% of requests come from doctors within this hospital (inpatients and consultations) June 15, 2014

new version 4.5

Présentation de la version 4.5 de la plateforme d'archivage et de transmission d'images lors des JFR 2013

Telemis, le spécialiste en solutions d'imagerie médicale, lance une nouvelle version de son célèbre logiciel PACS (Picture Archiving and Communication System ou système d'archivage et de transmission d'images). La version 4.5 du PACS Telemis-Medical offre des performances améliorées en termes de vitesse et de précision du diagnostic, et intègre des outils performants de suivi et de comparaison des mesures dans le temps.



Quantification of iron and fat in the liver... in the PACS?

Excess iron in the liver can be linked to haemochromatosis, a hereditary anomaly that causes excessive absorption and storage of iron in the body. It can lead to serious complications (cirrhosis, hepatocellular carcinoma, etc.), which is why early detection and treatment are essential. It is all the more difficult to diagnose because it is an asymptomatic disease. For many years, the diagnostic hypothesis could only be confirmed by a liver biopsy. Advances in imaging methods Genetic testing can now diagnose most types of haemochromatosis, but there are still some atypical forms. Because of its sensitivity to the presence of iron, Magnetic Resonance Imaging (MRI) has been a major advance, which now allows the amount of iron in the liver to be precisely quantified. The drop in liver signal is analysed on gradient echo sequences with decreasing echo times, and using the paraspinal muscles as a reference. This has shown that MRI could give an evaluation of the liver's iron load equivalent to the biopsy results. Professor Yves Gandon, Rennes University Hospital This field, and the transition from theory to practical applications, has fascinated Professor Yves Gandon, head of the medical imaging department at the Rennes University Hospital, for more than 15 years. On top of the medical validation of these techniques, he has also developed the computer algorithms to automate the calculations. Concretely, the radiologist must position five regions of interest on the relevant MRI image and the resulting curves are directly generated. A website alreadyexists where this calculation can be performed online. This requires a few minutes of manual operations to connect to the internet and to the website, enter the measurements, and obtain the result. And where does the PACS come in? The installation of the new Telemis-Medical PACS at the Rennes University Hospital was also an opportunity to smooth out and facilitate operations. Following the collaboration between the hospital and Telemis, Professor Gandon was able to create a plug-in version of the algorithm for his PACS. Concretely, any PACS user just needs to select the relevant image and click the IronByMr shortcut. All the other operations (updating and loading the plug-in and the images) are completely automatic, requiring no time and no actions. simply position the ROIs for the graphical results to be displayed and reintegrated into the PACS. A proposed report is also displayed as a draft. All Telemis PACS? To share this tool with the medical community as much as possible, Prof. Gandon decided to make his plug-in available to all Telemis customers. «Just visit the website and follow the instructions,» says the Professor. «The upshot is that all radiologists who use Telemis can now use this algorithm to quantify iron and fat in the liver at 1.5 T and 3 T, just as easily as the radiologists at the Rennes University Hospital do.» 01/05/2014  


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