Latest Telemis PACS combines 360° medical imaging and new ultrasound tools with solutions for smartphones and tablets

Version 4.6 of leading image archiving and transmission platform adds new multi-planar processing and ultrasound reporting capabilities and more options for flexible capture and viewing Telemis, the medical imaging, archiving and transmission specialist, has launched a new version of its leading PACS (Picture Archiving and Communication Systems) software at the Journées Françaises de Radiologie (JFR) technical exhibition and congress in Paris. Telemis-Medical PACS version 4.6 includes advanced functions for 360° medical imaging and ultrasound reporting and offers a new architecture to reduce image processing overheads. Version 4.6 also supports migration to true MACS (Multimedia Archiving and Communication System) functionality by providing a route to handling non-DICOM images, including pictures from smartphones and tablets. Telemis-Medical PACS version 4.6 delivers enhanced 360° capabilities through new tools for multi-planar processing alongside revolutionary new capabilities for reporting ultrasound data. The latter dramatically improve the readability of results by clearly positioning screenshot markers. Furthermore, in line with the Telemis philosophy of continual improvement, the latest Telemis-Medical PACS also offers two new platform options: TM-ZFP (Telemis-Medical Zero Footprint) that improves the flexibility for viewing images within hospitals and other medical facilities; and TM-Capture, which supports the capture and sharing of images using mobile devices. TM-ZFP does not require installation of software on computers, tablets or other technology used by medical staff and reduces the overhead of image post-processing on external systems. When used with suitable hardware TM-ZFP allows radiologists and other medical professionals to make more diagnoses and observations from a single console. Work can be optimized for any screen, including those used in boardrooms. Telemis-Medical PACS version 4.6 also supports true MACS (Multimedia Archiving and Communication System) functionality by providing options for handling non-DICOM data through TM-Dicomizer and the new Telemis TM-Capture product. TM-Dicomizer provides solutions for integrating images from devices such as endoscopes into a PACS system, while TM-Capture enables clinicians to photograph and share images that are tagged to specific patients using smartphones or tablets. These additional products are a major breakthrough for therapeutic monitoring in areas ranging from dermatology to accident and emergency. With TM-Capture, for instance, a doctor, nurse, clinician or other medical professional can identify the patient, record images and videos and send them directly to the host PACS system. This simplifies the observation and recording of evolving symptoms and provides for optimized internal and external sharing of information. Telemis Group CEO Stephane Ketelaer says: "These new platforms not only guarantee our customers technological sustainability of their PACS solutions, but also open new doors to the use of PACS in a more clinical setting. Building on our 'Extending Human Life' mission, the latest announcement contributes to our goal of bringing technology closer to clinical practice and at the service of as many healthcare professionals as possible." As in previous years, Telemis will use the JFR event to present its latest prototypes and cutting-edge technologies. Visitors can share their views with Telemis engineers, discuss the benefits of the various concepts presented during the show, and vote for their favourite technology prototypes. Concepts that receive the most votes are likely to be incorporated into future versions of Telemis-Medical PACS. October 17, 2014

Telemis announces record revenues built on advanced PACS technologies for early and precise diagnosis of critical pathologies

'MACS' strategy and strong R&D investment delivers twelfth consecutive year of profitability and revenue increase of 6% Telemis, the medical imaging company specialising in PACS (Picture Archiving and Communication Systems), has announced another record year of trading with revenues increasing by over 6%. Now in its 12th consecutive year of profitability, the latest results reflect the success of the ongoing Telemis strategy to invest heavily in R&D for the delivery of advanced MACS (Multimedia Archive and Communication Systems) solutions that support early and precise diagnosis of cancer, heart disease and other critical pathologies. Audited accounts for the year to 31st March 2014 show that Telemis annual revenues rose from €7,839,853 to €8,345,023 with a net profit of €665,338. The company's increasingly healthy financial position is also reflected in a total equity of €6,058,630 on a balance sheet of €14,248,711, while cash at hand stands at €2,647,016. Telemis attributes its ongoing growth to the evolution of its MACS strategy, which is designed to provide solutions that allow healthcare professionals to quickly and easily record, store, retrieve and share all types of imaging materials including non radiology content. This strategy has been developed in close conjunction with users, including the feedback received during regular Telemis user group meetings. Significant investment in R&D is a continuing theme, leading to new and more powerful tools such as the latest version of Telemis PACS (version 4.5), which was launched at last year's Journées Françaises de Radiologie (JFR) technical exhibition and congress. Announcing the results at the annual shareholder meeting, Telemis Group CEO Stephane Ketelaer, stated: "Twelve years of consecutive profitability and continued revenue growth is testimony to our strategy of listening carefully to healthcare professionals and responding through high levels of targeted R&D investment. This results in high levels of customer satisfaction thanks to industry-leading products, technologies and services that provide clinicians with solutions that help them deliver the best possible care to patients. Precise and early diagnosis of cancer, heart disease and other pathologies is critical to desirable outcomes and at Telemis we are completely focused on using our knowledge and expertise to make a positive impact." He added: "We anticipate new MACS implementations being rolled out in Europe this year and that there will be further new business opportunities for Telemis solutions in a number of territories as users look to migrate from older or less effective alternatives." August 27, 2014  

Telemis hits record Customer Satisfaction numbers in 2014

Product and customer service quality is fundamental for Telemis. To keep an eye on quality levels, the company regularly carries out satisfaction surveys among its customers and has today chosen to reveal the outcome for 2014. The survey's primary aim is to assess customer satisfaction with the product, but Telemis also wanted to address other aspects. The quality of its installation service, on-site customer follow-up and the hotline were therefore also rated. The survey was sent out to the radiology department manager, the IT manager and the "PACS manager" of 198 customer sites. What did we learn? In addition to an interesting response rate, which stands at 74%, making the survey a very good indicator of reality, the study also has a particularly interesting Net Promoter Score (NPS). This is a common market research tool used to measure overall satisfaction with a product or service. An NPS ranges between -100% and +100%, where a score of 50% can be considered excellent. Telemis is delighted to report that its users gave an NPS of 68% in the 2014 survey. By comparison, Apple's iPad received an NPS of 65% in 2012 and Amazon 69%, whereas Adobe and HP products come in at 33% and 34% respectively. Almost 97% of all Telemis' users considered themselves satisfied with the installation of their PACS! And more than 72% of customers consider their relationship with Telemis engineers very satisfactory. Quality of customer support was also rated, with satisfaction scores in excess of 95% for ease of access, time-to-resolution and the quality of the solution provided. To top it all, the figures reflect an improvement on the 2012 survey in all areas. The study results were audited by the international market research agency Listen®. July 4, 2014

Total dematerialisation via the Web: the experience of Mouscron Hospital

Doctor Dechambre, Chief Radiologist at Mouscron Hospital The Mouscron* hospital site has been equipped with the Telemis-Medical PACS since 2007. One of the objectives was to dematerialise all images externally, with a user-friendly and functional tool, whilst guaranteeing the confidentiality of the information. Mouscron hospital initially went through a transitional phase, which included the sending of images to their outside contacts on CD ROM and on Web media. In March 2008, after information and practical demonstration sessions were organised for all the external physicians, the coordinators of this project within the hospital defined a control group of users, including people with varying amounts of experience of using computers, to jointly refine the procedures and processes. In 2010, this group expressed the desire to stop receiving CD ROMs and to work via the Web only. However, to give most of the contacts time to upgrade their computer equipment, it was not until 2011 that the hospital discontinued the systematic production of CD ROMs. What can we learn from this? The practical training sessions were very well received. The large control group enabled us to refine the processes related to the Web tool and to provide patients with ample information, through brochures amongst other things. Our contacts very much appreciated the insertion of a clickable link to the reports, sent to them in secure messages. This link lets them view images on the Web server by simply clicking, without the need to fill in authentication fields. The hospital observed a considerable fall in the production of CD ROMs (from 22,320 CD ROMs a year in 2008 to 7600 CD ROMs a year in 2011). Today, occasional CD ROMs are burned (approximately 1850 in 2013) for very specific requirements, for doctors outside the Mouscron and Tournai region (3% of requests) or for an expert's report. * Mouscron hospital - 350 beds - 8 radiologists - 34% of requests come from doctors outside the hospital, and 66% of requests come from doctors within this hospital (inpatients and consultations) June 15, 2014  

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