Telemis maintains a high customer satisfaction rate across all countries

Telemis is firmly committed to its customer focus.   Louvain-la-Neuve, (Belgium), 7th of January 2019 – By organising the Telemis Satisfaction Survey, the company is able to keep improving the quality of the services it provides. With the help of ETICEO Santé, an independent French company specialising in online surveys, a questionnaire was sent to all Telemis product user sites. Radiologists, PACS Managers and IT Managers were targeted in order to obtain the most relevant opinions possible. Benjamin Calvier of ETICEO tells us: “Nearly 60% of customer sites are represented in the results of the survey. Several aspects of Telemis were rated, from installation to software functionality, as well as quality of service and customer relations."   A high NPS score!   The Net Promoter Score is a value from -100 to +100 and is based on a simple question: "On a scale of 1 to 10, how likely are you to recommend Telemis?" A score of 9 or 10 is worth one positive point, and a score of less than 7 is worth one negative point. The NPS is calculated according to the difference between the percentage of positive and negative opinions. This year, the Net Promoter Score has reached +46, "ranking Telemis as one of the world's best companies in the sector," according to Benjamin Calvier. The overall mark given is 8.4 out of 10. More than half of respondents even gave Telemis a 9 or 10 out of 10.   The 2018 survey reveals some other interesting points. All the IT Managers who responded agree on the stability of the software solutions. The open-endedness of the solution via major annual updates is mentioned by more than 74% of respondents. The quality of installations and site monitoring are another aspect that more than 90% of respondents appreciated. Finally, more than 9 out of 10 people say they are satisfied with the ease of access to technical support. Many of them emphasised the fast response times and quick problem-solving by our technical support team.   Areas for improvement   The main positive points cited by the respondents are the following, in order: the ergonomics of the products, stability of the software solutions, and quality of customer service. Nevertheless, the users mention some areas for improvement, such as optimising training on the existing functionality in order to bring its use up to the full extent of its potential. 07/01/19

International expansion and new products boost Telemis revenues to more than €8M

16th consecutive year of profitability also lays groundwork for future growth at medical imaging specialist   Louvain-la-Neuve (Belgium), 8. October 2018 – Telemis, the medical imaging, archiving and transmission specialist, has announced a strong set of financial results for 2017-18, with revenues up by 5.5% to €8.19M. This growth has helped deliver pre-tax profits of €895,392, making this the 16th consecutive year of profitability for the business. The revenue growth is the result of Telemis’ investment in new products and expansion into new countries. This year saw it bring on its first Latvian customers, which are already delivering significant additional turnover. Meanwhile, Telemis’ TM-Capture product, newly released in 2016-17, is proving extremely popular, contributing six-figure revenues. This year’s growth means Telemis products are now in use at nearly 250 customer locations. With a balance sheet totalling more than €15M (up 18%) and equity of over €8M (up 9%), the company represents a dependable, long-term IT partner for clinics and hospitals. Bright outlook Telemis has also been busy laying the groundwork for further revenue growth. 2017-18 has seen the business increase its footprint in existing territories, with projects in radiology and other clinical areas launching in Belgium, France, Italy and Switzerland. Among these are the first order for its TM-Microscopy product, which is currently being installed at a well-known Swiss organization. 2018 has also seen the launch of the new INTUITUS business intelligence product line. This software as a service (SaaS) offering already has a number of confirmed orders, which are forecast to deliver substantial additional revenues over the coming 12 months. Stephane Ketelaer, Chief Executive Officer at Telemis, told the Group’s annual shareholder meeting: “It’s been another excellent year for the company, with our growth strategy continuing to boost revenues and maintain profitability for a 16th consecutive year. This success is thanks to the dedication of our people, who continue to work tirelessly on new, innovative products and services for our customers. And we’ve got some exciting announcements and new releases coming up.” 09/10/18

The Armor Territory Hospital Network announces the launch of our medical imaging solution for the territory.

France - The five image producing hospitals of the Armor Hospital Network (Saint Brieuc, Guingamp, Lannion-Trestel, Tréguier and Paimpol) just received the TM-MACS medical imaging management solution   This is part of the first phase of the convergence of their Information System.   Following the tender in 2015, the Armor Territory Hospital Network has retained the Telemis solution to be integrated to EDL’s Xplore solution. The main objective of this project was to lay the first foundations for a territorial IS homogenization. The launch and deployment of this solution occured in one year, including the TM-MACS installation in the five hospitals and the teleradiology process deployment, with the interconnexion of the RIS and PACS systems in the whole territory.   According to Didier Bonnet, IT Manager of Armor, "the complete solution brought by Telemis and EDL holds all its promises and shows already, after some use, tangible operating advantages in terms of radiologic activities management within the Armor Territory Hospital Network. The interoperability of this solution relies on unrivalled know-how by the chosen actors, who accomplished their mission with success".   Bertrand Catroux, radiologist in Saint Brieuc, tells us: "This solution has helped us to gain a considerable time and a better care delivery with the access to previous history on all territorial sites. The future installation of the Telemis sharing solution via cloud will enhance further our communication with private radiologic groups and institutions outside our Armor Territory Hospital Network".   Philippe Mabille, General Director of Telemis France, adds: "We have worked a lot with the users for the deployment of this solution with EDL's team in order to define the best answers and to provide the most relevant solutions. Today, we are very proud of the success of this ambitious project and of the apparent patient/user benefit it has brought for Armor".   27/03/18

Telemis announces a 13% revenue increase and a 15th consecutive year of profitability as PACS specialist.

Telemis consolidates financial and market position by driving down debt and expanding project base   Telemis, the medical imaging, archiving and transmission specialist, has announced results for the 2016 - 2017 financial year that show a significantly strengthened balance sheet and a fifteenth year of continuous profitability. Alongside this, the company announced that it expects to see continued strong performance in the 2017 - 2018 financial year.   The 2016 - 2017 year saw revenues increase by 13% over the prior year, reaching €7,757,899, mainly due to strong performance in France, linked to new project wins based on Telemis' excellent track record. During the year, debt was reduced to around €0.5M and the balance sheet strengthened as equity rose over €7,000,000.   Telemis is currently installing the latest version (4.8) of their PACS software at all 232 customer locations. The new TM-Capture announced during the financial year allows JPEG images to be fully integrated into secure hospital workflows. In the meantime, research and development has started on the next version of the market-leading PACS software which will include the ability to link customer systems into a highly-secure TM-Community.   During the financial year, Telemis was chosen by Groupement Radiologues Associés in Bordeaux through a competitive bid process to renew their PACS system, including the implementation of EDL's RIS Xplore Web and Cheops Technology's IT infrastructure solutions. The new image transmission platform features advanced diagnostic mammography and comparison functionality alongside new visualization capabilities for users of mobile devices. The sharing of medical imaging data between medical practitioners and between medical facilities was a key requirement for this project.   Speaking at the Telemis Group's annual shareholder meeting, where the latest results were announced, Telemis Group CEO, Stephane Ketelaer said: "We had a strong year, achieving our fifteenth consecutive year of profitability as well as increasing revenue by 13% and reducing our debt significantly. We also announced some significant new products and our impressive track record enabled us to win new customers in key markets such as France, where RFPs increased significantly. We leave the year in a strong position with greater revenue, less debt, a stronger product portfolio and many new customers."   He added: "Our strong financial position allows us to deal with significant new projects easily, while continuing to deliver high levels of service quality to our existing customers. Customers and stakeholders can be assured that Telemis is, and will remain, a strong and significant player in the PACS market. We are confident of a strong financial performance and many more satisfied customers during the forthcoming year."   04/10/2017


Subscribe to RSS