CARIO: From Brittany, an example of how to use teleradiology to guarantee diagnostic quality; a local offer for efficient performance

Louvain-la-Neuve (Belgium), 9. June 2019 - For more than a year, the Armorican Centre for Oncology Medical Imaging (CARIO) has been using the PACS multi-site medical image management solution supplied by Telemis.  This new system allows CARIO's radiologists to interpret exams remotely. This new process is based on the implementation of a solution that digitises medical images stored in a very secure database, and allows exchanges between all CARIO sites (Plerin, Guingamp, Lannion). According to Dr Benoit Estable, "This new solution provides real benefits to patients by allowing us to maintain local radiology services despite the falling staff numbers in our radiology department. Thanks to this solution, we have been able to keep a radiologist in each radiology practice in the town to provide ultrasound exams and mammograms. That person is relieved of the task of interpreting X-Ray images, which are interpreted remotely on our main site." A radiologist can interpret a medical imaging exam remotely in a secure environment, with optimum imaging quality and within a short time, so that the report can be given to the patient immediately. This innovative process is part of a quality approach, providing a perfect response to the shortage of radiologists in France.  Doctor Benoit Estable points out: "This solution provides considerable time savings, allowing appointments to be obtained sooner, and shortening patient waiting times. In addition, this system guarantees diagnostic quality, irrespective of where the exam was performed. With more than one year's experience of using this software, we are now working on setting up interconnections with the hospitals in Brittany, which have all chosen the same supplier." Philippe Mabille, General Manager of Telemis France, manufacturer of PACS solutions: "Our system fits in with the new principles of telemedicine dedicated to radiology. We did a lot of work with CARIO's teams to install and configure our software. Today, after a year of experience, we are delighted to see that doctors and patients alike are very satisfied with the real benefits this system brings. After more than ten years, we have successfully deployed our software in most of the public and private hospitals in Brittany.”   Created in 1971, our medical group developed around three centres of expertise: Radiotherapy, Medical Imaging, and Medical Oncology, with a medical and paramedical team that is committed to patients day after day.   Radiotherapy With an approach focusing on constant innovation, the radiotherapy department is reinforcing its commitment by implementing precision treatment techniques for its patients by acquiring the very latest generation of equipment. The radiotherapy department is involved in a continual quality improvement initiative and has been ISO 9001 certified since 2014. Medical Imaging The Medical Imaging Centre located on the ground floor of the Côtes d’Armor private hospital covers all of today's radiological exploration needs. Medical imaging is performed by a team of radiologists and paramedical personnel with a daily commitment to patients, via: an ongoing training policy for optimum treatment of the patient and his or her pathology, next-generation equipment for better diagnostic quality whilst reducing exposure to radiation, a local network with the Plérin medical imaging centre and three radiology practices based in Guingamp, Lannion and Saint-Brieuc. Medical Oncology Giving the best possible support to patients throughout their treatment is one of the strong values upheld by this department on a daily basis. Thanks to a team committed to the fight against cancer and active participation in clinical research, patients can benefit from new therapies.  

IBA announces a research partnership with Telemis in digital technologies for protontherapy

Louvain-la-Neuve (Belgium), 9. May 2019 – IBA (Ion Beam Applications SA), the world’s leading provider of proton therapy solutions for the treatment of cancer, announces a research partnership with Telemis in digital technologies for protontherapy. Press release available here.

New Telemis MACS delivers enhanced functions for radiologists, new collaboration tools and AI integration

Version 4.90 of Telemis archiving and transmission platform is future-proofed for machine learning and adds advanced capabilities for diagnosis and collaboration Louvain-la-Neuve (Belgium), 19. March 2019 – Telemis, the medical imaging, archiving and transmission specialist, has announced the next generation of its established Multimedia Archiving and Communication System (MACS) platform. Telemis-Medical Version 4.90 further simplifies the capture, storage, comparison and sharing of key diagnostic data through improved image registration functionalities, new goniometry tools and enhanced collaboration options. The latest software also offers integration modules that will speed the incorporation of new and emerging AI and machine learning techniques into the platform. Telemis-Medical Version 4.90 has been developed with a focus on addressing the challenges facing today’s radiologists. Recognizing that image comparison represents a significant portion of a radiologist’s work, Telemis has developed registration capabilities that allow alignment and comparison between images whatever the modalities (CT/MR/PT), the table positions and the timespan between the series. Optional report input tools that combine advanced image viewing, dictation management and voice recognition, further simplify and speed the collection, recording and analysis of radiology measurements. With the new TM-Capture 4.90, the latest version of Telemis platform is addressing the needs of a wider medical community, beyond radiology. Medical images can be now captured by peripherals such as smartphones and tablets and then automatically linked with the patient ID and the user ID via scan barcodes and QR codes. These more flexible and faster features have been specifically designed not only for medical facilities with multiple sites but also for emergency units, dermatologists and surgeons. The Telemis platform has always offered medical practitioners powerful collaboration tools. Telemis-Medical Version 4.90 takes this capability to the next level with TM-Community 4.90 and TM-Publisher Web 4.90. The brand new TM-Community facilitates exchanges between Telemis customers, while TM-Publisher Web supports the secure distribution of images to external professionals such as GPs and referring physicians. Integrated within the TM-Publisher Web tool is a new ‘uploader’ module that allows internal and external contacts to send DICOM or non-DICOM images for second opinions. In the context of data exchange and in order to enhance its GDPR compliance even further, the new audit system allows operators to centralize access control and management. With artificial intelligence and machine learning techniques becoming more important in the medical sector, Telemis-Medical Version 4.90 offers modules that speed the integration of AI tools. The ‘AI-Box’ is designed to harmonize the exchange processes between multimedia archiving and communications systems and AI algorithms, making it easier to use the best algorithm for a given pathology. Stephane Ketelaer, CEO, Telemis, comments: “Telemis makes significant investments to continually improve the tools and capabilities that our platform can provide radiologists and other medical practitioners. This latest upgrade supports not only increased efficiencies and improved communication, but also a number of functions that have been specifically designed to make a radiologist’s life easier. With enhanced tools like, co-registration and goniometry, we are confident that Telemis new platform will help improving patient outcomes without the need for sites to incur additional costs to access these advanced resources.” Telemis-Medical MACS version 4.90 was first previewed at the Radiological Society of North America Annual Meeting (RSNA) in Chicago in November 2018, and its roll-out on customer sites is due to start this week.   03/19/2019  

Telemis maintains a high customer satisfaction rate across all countries

Telemis is firmly committed to its customer focus.   Louvain-la-Neuve, (Belgium), 7th of January 2019 – By organising the Telemis Satisfaction Survey, the company is able to keep improving the quality of the services it provides. With the help of ETICEO Santé, an independent French company specialising in online surveys, a questionnaire was sent to all Telemis product user sites. Radiologists, PACS Managers and IT Managers were targeted in order to obtain the most relevant opinions possible. Benjamin Calvier of ETICEO tells us: “Nearly 60% of customer sites are represented in the results of the survey. Several aspects of Telemis were rated, from installation to software functionality, as well as quality of service and customer relations."   A high NPS score!   The Net Promoter Score is a value from -100 to +100 and is based on a simple question: "On a scale of 1 to 10, how likely are you to recommend Telemis?" A score of 9 or 10 is worth one positive point, and a score of less than 7 is worth one negative point. The NPS is calculated according to the difference between the percentage of positive and negative opinions. This year, the Net Promoter Score has reached +46, "ranking Telemis as one of the world's best companies in the sector," according to Benjamin Calvier. The overall mark given is 8.4 out of 10. More than half of respondents even gave Telemis a 9 or 10 out of 10.   The 2018 survey reveals some other interesting points. All the IT Managers who responded agree on the stability of the software solutions. The open-endedness of the solution via major annual updates is mentioned by more than 74% of respondents. The quality of installations and site monitoring are another aspect that more than 90% of respondents appreciated. Finally, more than 9 out of 10 people say they are satisfied with the ease of access to technical support. Many of them emphasised the fast response times and quick problem-solving by our technical support team.   Areas for improvement   The main positive points cited by the respondents are the following, in order: the ergonomics of the products, stability of the software solutions, and quality of customer service. Nevertheless, the users mention some areas for improvement, such as optimising training on the existing functionality in order to bring its use up to the full extent of its potential. 07/01/19


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