Listening and recovery - Limoges University Hospital.

The Telemis-Medical PACS has been operational at the Limoges University Hospital since 2013. The hospital has a total of 2010 beds distributed across five separate sites. After using the PACS for two years, we thought it would be a good idea to analyse some feedback on the installation and day-to-day use of the PACS.  To do this, we spoke to Prof. Monteil, Head of Nuclear Medicine, and Mr Gendronneau, PACS Project Leader.
What do you think about the management of the installation?
"We soon realised that the realities of use in the field would necessitate some changes compared to the initial specification. Telemis understood the need for these functional and technical modifications, and implemented them.  It is no doubt thanks to the responsive support of the whole team of application engineers and a meeting in Limoges with Telemis R&D that the PACS installation went smoothly and without any major problems," says Mr Gendronneau. The nice thing, says Prof. Monteil, is that "As a small company, Telemis is more flexible than big organisations. This effect shows up directly in the day-to-day use of the PACS because it is developed in User Mode. This means that PACS functionality is developed according to the end user; this development is not complicated to use."
What do you think of the follow-up by the Telemis team?
"Overall, we feel that our needs were listened to. Follow-up took place naturally and without delay. We have no bad surprises with Telemis. Updates take place on time, version changes are risk-free and without regression, and significant features are added. Telemis compares favourably to the other giants." says Mr Gendronneau.
With regard to Nuclear Medicine, "There have been major changes, and staff meetings are now much more efficient thanks to the PACS," says Prof. Monteil. Obviously, nuclear medicine post-treatment consoles go even beyond the classic capabilities of PACS. "But the Telemis team is really motivated to move things forward along those lines," says Prof. Monteil, adding that "with regard to cross-sectional imaging, the tool is certainly well defined and optimised."
What do you think about the flexibility of Telemis?
According to Didier Gendronneau, PACS Project Leader at the Limoges University Hospital: "First of all there is functional flexibility in terms of different users with a variety of work environments, but who use the same tool.  And secondly, there is technical flexibility: the Telemis Medical PACS is extremely configurable. Finally, the third aspect is human flexibility concerning project management and monitoring."
The concept of "unlimited services" is an important advantage when installing a PACS in a university setting.  It is also noteworthy that all of the additional services and software developments were carried out without any extra charges over and above the contract initially signed in the specification.