Telemis maintains a high customer satisfaction rate across all countries

Telemis is firmly committed to its customer focus.


Louvain-la-Neuve, (Belgium), 7th of January 2019 – By organising the Telemis Satisfaction Survey, the company is able to keep improving the quality of the services it provides. With the help of ETICEO Santé, an independent French company specialising in online surveys, a questionnaire was sent to all Telemis product user sites. Radiologists, PACS Managers and IT Managers were targeted in order to obtain the most relevant opinions possible. Benjamin Calvier of ETICEO tells us: “Nearly 60% of customer sites are represented in the results of the survey. Several aspects of Telemis were rated, from installation to software functionality, as well as quality of service and customer relations."


A high NPS score!


The Net Promoter Score is a value from -100 to +100 and is based on a simple question: "On a scale of 1 to 10, how likely are you to recommend Telemis?" A score of 9 or 10 is worth one positive point, and a score of less than 7 is worth one negative point. The NPS is calculated according to the difference between the percentage of positive and negative opinions. This year, the Net Promoter Score has reached +46, "ranking Telemis as one of the world's best companies in the sector," according to Benjamin Calvier. The overall mark given is 8.4 out of 10. More than half of respondents even gave Telemis a 9 or 10 out of 10.


The 2018 survey reveals some other interesting points. All the IT Managers who responded agree on the stability of the software solutions. The open-endedness of the solution via major annual updates is mentioned by more than 74% of respondents. The quality of installations and site monitoring are another aspect that more than 90% of respondents appreciated. Finally, more than 9 out of 10 people say they are satisfied with the ease of access to technical support. Many of them emphasised the fast response times and quick problem-solving by our technical support team.


Areas for improvement


The main positive points cited by the respondents are the following, in order: the ergonomics of the products, stability of the software solutions, and quality of customer service. Nevertheless, the users mention some areas for improvement, such as optimising training on the existing functionality in order to bring its use up to the full extent of its potential.